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Technology enthusiast experienced in crafting developer-focused documentation for products like SitecoreAI (previously XM Cloud) and Liferay DXP, with a knack for turning complex technical details into practical guides and tutorials. Love to get hands on with code and work closely with engineers and product teams to deliver API references, SDK docs, and walkthroughs. Proficient in modern documentation tools. Currently holding a Stamp 4 visa and eligible to work in Ireland without sponsorship.
Programmer Writer at Sitecore - Dublin, Ireland (Mar 2025 - Present)
Working closely with developers, architects, and product managers to analyze, understand, and document features for the Content SDK, the main SDK for Sitecore's flagship product, SitecoreAI, previously XM Cloud.
Also in charge of documenting the older JavaScript Services SDK (JSS) and two other Sitecore products - Search and Connect.
Handling user documentation, developer guides, walkthroughs, and API documentation.
Technical Writer at Liferay - Dublin, Ireland (Aug 2021 - Mar 2025)
Owned documentation for Liferay Commerce and Liferay DXP's application security features.
Documented and published user guides, developer guides, and API tutorials for SaaS, PaaS, and self-hosted environments
Worked with developers and other stakeholders like product managers, QA leads and architects to gather information about a feature and turn it into an easy-to-read document.
Freelance Technical Writer at Upwork - Remote (Dec 2015 - Jan 2025)
Helped clients with their technical documentation needs on an ad-hoc basis.
Was a Top Rated freelancer (representing the top 10% of freelancers on the platform) and completed over 90 projects with a 100% Job Success Score.
Notable clients include: TalkJS, ComputeSphere, AlgoDaily, Hexact, Hackajob, Airtame, FourthRev
Software Engineer at Verizon - Chennai, India (Jul 2018 - Jun 2020)
Delivered an alerting system for dispatch agents when trying to assign jobs to technicians who do not possess the right skills, that increased the overall flow through by ~2%. With this feature, the number of job assignments and reassignments were greatly reduced saving truck roll cost and improving customer satisfaction.
Delivered a notification system for high priority jobs that needed immediate action from the dispatch agents. This helped in closing out jobs faster and improving overall technician efficiency and customer satisfaction.
Delivered an SMS communication system for technicians to communicate with their supervisors that replaced the earlier system of them calling the dispatch center to manually update their job status. Helped in improving overall technician efficiency and customer satisfaction.
Trinity College Dublin
Master of Science (MSc) in Computer Science
Date: September 2020 - October 2021
CGPA: 1.1 Honors
Dissertation: "A serverless computing framework based on Kubernetes for applications in the IoT domain" - View
Rajagiri School of Engineering and Technology
Bachelor of Technology (B.Tech) in Information Technology
Date: August 2014 - May 2018
CGPA: 7.96/10
Programming Languages: JavaScript, HTML, CSS, Java
Writing: Markdown, Docs-as-code, Microsoft Word, Google Docs
Frameworks/Libraries: React, NodeJS
Database: Oracle SQL, MySQL
Version Control: Git, GitHub
IDE: VS Code, IntelliJ IDEA, Eclipse, Spring Tools Suite
Build Tools: Maven, Gradle
Languages: English, Malayalam, Hindi, Tamil
Upwork Top Rated - Was a top rated freelancer on Upwork, having completed over 90 projects with earnings of over 20,000$. Represented the top 10% of freelancers in writing.
Verizon Town Hall Award - Received the Town Hall award from VP Roland Hicks and Executive Director Ram Sankaran, for embracing talent development and for all the contributions made to our organization.